Business Interaction Management (BIM)
Can the real-time enterprise be efficient?
We are living times with a growing focus on NOW. Increasingly, we have access to information anywhere, anytime and increasingly, our interaction behaviour asks for anywhere, anytime, now. That is evolution. However, is it also progress?
The Xpragmatic View #149 - August 9, 2010
In business, most investment decisions are based upon a Return on Investment (ROI) analysis. This is OK as long as the assessment of the potential outcome can indeed be made in a realistic and objective way. Otherwise it simply becomes a leap of faith or the false excuse for not investing.
The Xpragmatic View #143 - May 8, 2010
In order to make correct decisions, you must understand the context. And in order to understand the context, you better have hands-on experience. It all makes sense. But is it always true?
The Xpragmatic View #141 - April 21, 2010
Explaining it to your grandmother
If you can't explain it to your grandmother, forget it. This was written a couple of weeks ago on Twitter. It is a great call for simplicity but, in general, we humans do not really excel in responding to this call.
The Xpragmatic View #131 - November 16, 2009
Real solutions and progress emerge when we are able to unify apparently conflicting views on the same reality. Do emergent social software platforms (ESSPs) provide a context for this to happen?
The Xpragmatic View #129 - October 25, 2009
We simply need new enterprises
July 2007, we wrote our The case for Business Interaction Management (BIM) white paper. At that moment, the need for such approach was clear. However, it was less clear how companies would (or would not) adjust to this new paradigm. Where do we stand today?
The Xpragmatic View #124 - September 1, 2009
Today, we stand at a time point where companies must choose a new direction. The convergence of a number of conflicting influences makes that keeping the current status quo is no longer an option. But do we choose the right direction?
The Xpragmatic View #121 - August 19, 2009
Enterprise 2.0 - Enter the dark force
More than ever, Enterprise 2.0 is the talk of the town. However, the discussion remains difficult due to a continuing bias towards tools and technology. Therefore, an attempt for a real look at the internals of Enterprise 2.0, the dark forces of collaboration.
The Xpragmatic View #119 - July 11, 2009
The interest in BPM is decreasing. Personally, we think this is a direct result of the current economic slowdown, in combination with the perception that BPM projects are high-cost without a guaranteed return on investment. However, some people claim that this is largely due to a confusing BPM message, the result of conflicting and competing BPM methodologies.
The Xpragmatic View #114 - April 20, 2009
If there is one lesson that we must learn from the current crisis, it is that management will have to be different in the future. The greed culture that we have known over the past decades must be replaced by something else. What are the options?
The Xpragmatic View #113 - March 30, 2009
Reverse Interaction Modelling™
Designing a better business by designing better interactions with customers, partners and employees. Outline of the basic methodology.
Xpragma methodology paper - March 23, 2009
Social networks now exist for several years and some of the behaviour of such communities is reasonably well understood. Enough to know that there are potential pitfalls. However, somehow we always seem to forget. Twine, a perception of social interactions.
The Xpragmatic View #106 - August 24, 2008
Interactions and conversations
While thinking about the concept 'interaction' it is important to understand that the traditional business view and the real world's view on the interaction do not really match. When businesses interact, they want to achieve something. When people interact, they want to understand something.
The Xpragmatic View #94 - December 16, 2007
All interactions are crucial steps in any business process. Yet, in most process descriptions, interactions are just endpoints. Once we get there, the process reaches completion and everything is OK. There are no further consequences. Unfortunately, this is incorrect.
The Xpragmatic View #92 - October 27, 2007
Over the past years, the customer has moved to pole position. Customers are no longer passive participants in the sales process but now dictate the rules. Experience creation is the associated buzzword. However, there are also other needs...
The Xpragmatic View #90 - October 10, 2007
The case for Business Interaction Management (BIM)
In this white paper, we introduce the concept of Business Interaction Management (BIM). We explore the reasons that make that there is a need for a better understanding and mastering of such expertise and we position it against better-known disciplines such as Business Process Management (BPM).
White paper - July 15, 2007
Business processes are not your business
If we want to make the effort of having a closer look at our customer's processes we might identify huge opportunities for improvement of our own business processes. Business Process Management (BPM) revisited.
The Xpragmatic View #84 - April 15, 2007
Over the past years, better and more cost effective communication capabilities have been the main drivers for evolutions such as internationalisation, globalisation and outsourcing. Indeed, this improved communication capability has been an enabler for various new and more complex forms of collaboration. At the same time, organisational structures are growing thinner. Is there still room for the traditional company?
The Xpragmatic View #64 - January 2005
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