Business process management (BPM)
In business, most investment decisions are based upon a Return on Investment (ROI) analysis. This is OK as long as the assessment of the potential outcome can indeed be made in a realistic and objective way. Otherwise it simply becomes a leap of faith or the false excuse for not investing.
The Xpragmatic View #143 - May 8, 2010
We simply need new enterprises
July 2007, we wrote our The case for Business Interaction Management (BIM) white paper. At that moment, the need for such approach was clear. However, it was less clear how companies would (or would not) adjust to this new paradigm. Where do we stand today?
The Xpragmatic View #124 - September 1, 2009
Direction is a consequence, not a choice
While discussing the pros and the cons of different methodologies, we often tend to forget that the methodology will only be a minor part of the whole solution. Therefore, in most cases, the choice of a certain methodology will not be a real choice but merely the logical consequence of an existing context.
The Xpragmatic View #122 - August 25, 2009
Customer-focused business process management helps us designing and delivering high quality business processes. We design effective and efficient processes to handle customer care. However, do we really care for the customer?
The Xpragmatic View #118 - June 14, 2009
The interest in BPM is decreasing. Personally, we think this is a direct result of the current economic slowdown, in combination with the perception that BPM projects are high-cost without a guaranteed return on investment. However, some people claim that this is largely due to a confusing BPM message, the result of conflicting and competing BPM methodologies.
The Xpragmatic View #114 - April 20, 2009
Reverse Interaction Modelling™
Designing a better business by designing better interactions with customers, partners and employees. Outline of the basic methodology.
Xpragma methodology paper - March 23, 2009
Given the current economic slowdown, most organisations have an increased focus on cost reduction. Layoffs, ending temporary contracts and postponing projects are the traditional remedies. While some of these might be unavoidable, companies must not forget that they have to prepare now for what will come after the recession.
The Xpragmatic View #110 - December 12, 2008
Business processes are not your business
If we want to make the effort of having a closer look at our customer's processes we might identify huge opportunities for improvement of our own business processes. Business Process Management (BPM) revisited.
The Xpragmatic View #84 - April 15, 2007
Waiting for the next generation BPM
Business Process Management (BPM) is becoming increasingly popular. New players, new solutions, new initiatives, they all are further on convincing us of the value of and the need for the process-driven enterprise. But are the expectations set correctly?
The Xpragmatic View #63 - November 2004
Business Process Management: challenge and opportunity
Business Process Management (BPM) is gradually getting mainstream and we see an increasing number of organisations starting new initiatives. For all those who are planning for the launch of such project, we want to present here a couple of quick reflections on potential challenge, but also on new opportunity.
The Xpragmatic View #57 - November 2003
BAM (Business Activity Monitoring): Hype or opportunity?
The past few months, we saw an increasing number of publications on the subject of Business Activity Monitoring (BAM). The concept of Business Activity Monitoring has been introduced already a while ago by the GartnerGroup. As such, it is an extension of or an add-on to Gartner's Zero Latency paradigm. Zero Latency is the concept of readily responding to changes in the business environment. To a large extent, BAM is an approach that can make such changes visible to the organisation. Therefore, Gartner and many other analysts argue that BAM is a next "must have" in our evolution to the real-time enterprise. Hype or opportunity?
The Xpragmatic View #54 - May 2003
The popularity of BPM-like approaches and solutions is steadily increasing. Some of the major analyst groups, not to name Gartner, are increasingly positioning BPM as a key concept for the business practices of the coming years. As can expected, most IT-vendors got the message...
The Xpragmatic View #52 - February 2003
BPPM (Business Process Performance Management / Measurement / Monitoring) is gradually becoming another hot item. To a large extent, BPPM technology is a very natural evolution or extension of the initial wave of EAI solutions and, later on, of the various BPM offerings. Very decent BPPM functionality is already available today. However, organisations have discovered the business value of such capabilities and are asking for more. Unfortunately, this more might be a little bit too difficult to get - today...
The Xpragmatic View #50 - September 2002
Enterprise Application Integration (EAI)
Recently, Sterling Software presented its new strategy during a seminar in Brussels titled "Enterprise Application Integration (EAI)". For people like me who are following a bit what happens in the EAI market, Sterling Software is not really seen as a "typical" EAI vendor. They are of course well known for their development tools, previously known as Composer, but now marketed under the label of COOL:Gen, etc. Sterling's new strategy is an illustration of the reality that the EAI market that we knew from vendors such as New Era Of Networks and TSISoft is getting more and more mainstream and increasingly e-business focused.
White paper - September 1999
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