Enterprise 2.0
The future of customer service
Enterprise 2.0 and social media allow for new approaches to interact with customers and for various new forms of community building. Will the result be better customer service?
The Xpragmatic View #136 - January 15, 2010
Explaining it to your grandmother
If you can't explain it to your grandmother, forget it. This was written a couple of weeks ago on Twitter. It is a great call for simplicity but, in general, we humans do not really excel in responding to this call.
The Xpragmatic View #131 - November 16, 2009
The use of enterprise social tools can improve the operational efficiency and effectiveness of an organisation. Unfortunately, it will not cure the real diseases of today's organisations.
The Xpragmatic View #130 - November 2, 2009
Real solutions and progress emerge when we are able to unify apparently conflicting views on the same reality. Do emergent social software platforms (ESSPs) provide a context for this to happen?
The Xpragmatic View #129 - October 25, 2009
The future of work will determine the success of social tools
Change does not come because there is the option to change. Change comes when there is a need for doing things differently.
The Xpragmatic View #128 - October 11, 2009
Selling collaborative business performance internally
In sales, most solutions are bought for other reasons than the salesperson thinks. Therefore, when these 'other reasons' don't exist, selling is an uphill battle.
The Xpragmatic View #127 - October 4, 2009
Change cannot be planned. It cannot be controlled. There is no right direction. It happens. You can only create conditions that will maximize your chances to benefit from change when it happens.
The Xpragmatic View #126 - September 22, 2009
Social networks, discussion groups, (micro-) blogging, sharing bookmarks... Never before it was easier to connect with like-minded people or people with the same interests. But perhaps that is becoming one of the problems of the Web. It has become too easy to find like-minded people or people with the same interests.
The Xpragmatic View #125 - September 6, 2009
We simply need new enterprises
July 2007, we wrote our The case for Business Interaction Management (BIM) white paper. At that moment, the need for such approach was clear. However, it was less clear how companies would (or would not) adjust to this new paradigm. Where do we stand today?
The Xpragmatic View #124 - September 1, 2009
In management, failure seems to be the only way to get to insight. Whatever the level of experience we have built up in the past, as soon as we have to make decisions in a new context, we tend to forget most of the basic rules. Perhaps, this simply is the way we move forward.
The Xpragmatic View #123 - August 27, 2009
Direction is a consequence, not a choice
While discussing the pros and the cons of different methodologies, we often tend to forget that the methodology will only be a minor part of the whole solution. Therefore, in most cases, the choice of a certain methodology will not be a real choice but merely the logical consequence of an existing context.
The Xpragmatic View #122 - August 25, 2009
Today, we stand at a time point where companies must choose a new direction. The convergence of a number of conflicting influences makes that keeping the current status quo is no longer an option. But do we choose the right direction?
The Xpragmatic View #121 - August 19, 2009
In many companies, Enterprise 2.0 adoption continues to be hampered by doubts about the real returns of the investment. Unfortunately, companies that are looking most for such ROI are likely the ones that will be unable to get it.
The Xpragmatic View #120 - August 2, 2009
Enterprise 2.0 - Enter the dark force
More than ever, Enterprise 2.0 is the talk of the town. However, the discussion remains difficult due to a continuing bias towards tools and technology. Therefore, an attempt for a real look at the internals of Enterprise 2.0, the dark forces of collaboration.
The Xpragmatic View #119 - July 11, 2009
Enterprise 2.0 usage is on the rise. Recent publications indicate that a growing number of companies have implemented so-called ' social tools' and that the effective use of such tools increases. Is this the year of the final breakthrough?
The Xpragmatic View #117 - May 19, 2009
Facing today's difficult economic conditions, companies are considering any solution that will allow reducing costs or that will strengthen their operational effectiveness. However, before moving further, they better know why they didn't use such solution before.
The Xpragmatic View #112 - February 24, 2009
Already for some time, Enterprise 2.0 is a hot item on the agenda of management teams. Only, the confusion remains. Does it really exist? Does it work? And, if so, can someone please tell us what it really is?
The Xpragmatic View #98 - March 23, 2008
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