Enterprise 2.0
Collaboration comes before the problem
Collaboration, the engine of the social enterprise. The magic that will solve all our enterprise problems. It sure can do. However, did we ever seriously think about 'when' collaboration must happen?
The Xpragmatic View #151 - August 26, 2010
Technology has dramatically changed our world. However, most often, these changes were not planned for or expected. In a similar way, when we try using technology to drive change, results are in general highly unpredictable.
The Xpragmatic View #150 - August 10, 2010
Can the real-time enterprise be efficient?
We are living times with a growing focus on NOW. Increasingly, we have access to information anywhere, anytime and increasingly, our interaction behaviour asks for anywhere, anytime, now. That is evolution. However, is it also progress?
The Xpragmatic View #149 - August 9, 2010
Building the Social Enterprise
Technology and technology-driven change has virtually nothing to do with igniting a transformation from good to great. Technology can accelerate a transformation, but technology cannot cause a transformation. Jim Collins. Good to Great.
The Xpragmatic View #148 - July 30, 2010
From social strategy to social media
In order to really achieve great things, we sometimes have to take a step back. We have to reconsider our options. Great things rarely come naturally. They are planned. The same goes in the social enterprise.
The Xpragmatic View #146 - July 2, 2010
Can technology build community?
While revelling about the marvels of a given tool, we often tend to forget that every tool will be used 'in context' and that, in most cases, the presence of the right context will prove to be more important than the choice of the right tool. Also in a network economy, this rule still holds.
The Xpragmatic View #144 - May 13, 2010
In business, most investment decisions are based upon a Return on Investment (ROI) analysis. This is OK as long as the assessment of the potential outcome can indeed be made in a realistic and objective way. Otherwise it simply becomes a leap of faith or the false excuse for not investing.
The Xpragmatic View #143 - May 8, 2010
Serendipity is not a business model
Enterprise social networks reach their full potential when there is broad acceptance, because then, the potential for unexpected ideas or making new discoveries is highest. However, in order to reach broad acceptance, there must also be basic value.
The Xpragmatic View #142 - April 25, 2010
In order to make correct decisions, you must understand the context. And in order to understand the context, you better have hands-on experience. It all makes sense. But is it always true?
The Xpragmatic View #141 - April 21, 2010
The future of customer service
Enterprise 2.0 and social media allow for new approaches to interact with customers and for various new forms of community building. Will the result be better customer service?
The Xpragmatic View #136 - January 15, 2010
Explaining it to your grandmother
If you can't explain it to your grandmother, forget it. This was written a couple of weeks ago on Twitter. It is a great call for simplicity but, in general, we humans do not really excel in responding to this call.
The Xpragmatic View #131 - November 16, 2009
The use of enterprise social tools can improve the operational efficiency and effectiveness of an organisation. Unfortunately, it will not cure the real diseases of today's organisations.
The Xpragmatic View #130 - November 2, 2009
Real solutions and progress emerge when we are able to unify apparently conflicting views on the same reality. Do emergent social software platforms (ESSPs) provide a context for this to happen?
The Xpragmatic View #129 - October 25, 2009
The future of work will determine the success of social tools
Change does not come because there is the option to change. Change comes when there is a need for doing things differently.
The Xpragmatic View #128 - October 11, 2009
Selling collaborative business performance internally
In sales, most solutions are bought for other reasons than the salesperson thinks. Therefore, when these 'other reasons' don't exist, selling is an uphill battle.
The Xpragmatic View #127 - October 4, 2009
Change cannot be planned. It cannot be controlled. There is no right direction. It happens. You can only create conditions that will maximize your chances to benefit from change when it happens.
The Xpragmatic View #126 - September 22, 2009
Social networks, discussion groups, (micro-) blogging, sharing bookmarks... Never before it was easier to connect with like-minded people or people with the same interests. But perhaps that is becoming one of the problems of the Web. It has become too easy to find like-minded people or people with the same interests.
The Xpragmatic View #125 - September 6, 2009
We simply need new enterprises
July 2007, we wrote our The case for Business Interaction Management (BIM) white paper. At that moment, the need for such approach was clear. However, it was less clear how companies would (or would not) adjust to this new paradigm. Where do we stand today?
The Xpragmatic View #124 - September 1, 2009
In management, failure seems to be the only way to get to insight. Whatever the level of experience we have built up in the past, as soon as we have to make decisions in a new context, we tend to forget most of the basic rules. Perhaps, this simply is the way we move forward.
The Xpragmatic View #123 - August 27, 2009
Direction is a consequence, not a choice
While discussing the pros and the cons of different methodologies, we often tend to forget that the methodology will only be a minor part of the whole solution. Therefore, in most cases, the choice of a certain methodology will not be a real choice but merely the logical consequence of an existing context.
The Xpragmatic View #122 - August 25, 2009
Today, we stand at a time point where companies must choose a new direction. The convergence of a number of conflicting influences makes that keeping the current status quo is no longer an option. But do we choose the right direction?
The Xpragmatic View #121 - August 19, 2009
In many companies, Enterprise 2.0 adoption continues to be hampered by doubts about the real returns of the investment. Unfortunately, companies that are looking most for such ROI are likely the ones that will be unable to get it.
The Xpragmatic View #120 - August 2, 2009
Enterprise 2.0 - Enter the dark force
More than ever, Enterprise 2.0 is the talk of the town. However, the discussion remains difficult due to a continuing bias towards tools and technology. Therefore, an attempt for a real look at the internals of Enterprise 2.0, the dark forces of collaboration.
The Xpragmatic View #119 - July 11, 2009
Enterprise 2.0 usage is on the rise. Recent publications indicate that a growing number of companies have implemented so-called ' social tools' and that the effective use of such tools increases. Is this the year of the final breakthrough?
The Xpragmatic View #117 - May 19, 2009
Facing today's difficult economic conditions, companies are considering any solution that will allow reducing costs or that will strengthen their operational effectiveness. However, before moving further, they better know why they didn't use such solution before.
The Xpragmatic View #112 - February 24, 2009
Already for some time, Enterprise 2.0 is a hot item on the agenda of management teams. Only, the confusion remains. Does it really exist? Does it work? And, if so, can someone please tell us what it really is?
The Xpragmatic View #98 - March 23, 2008
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