Business Interaction Management
This is a twine on Business Interaction Management (BIM), a domain that we are currently exploring since this might become a major new paradigm for the coming generation of enterprises.
The technical definition of BIM is "The field of expertise that encompasses the planning, the design and the control of how a company's business processes interact with the (business) processes of other internal and external parties". A more elaborate description of this can be found in the "The case for Business Interaction Management (BIM)" item in this twine, that you can also read here (PDF).
This is an open forum for discussion on the various aspects that relate to this concept. However, we want this to be a focused discussion platform. Therefore, the focus should be on the "process" aspect of things. In this twine, we are not interested in the specifics of interfaces, being the way these processes are exposed to the other parties. Neither are we interested in the process management itself, since, as can be read in above mentioned text, this is part of the BPM expertise.
Please note that this is a public twine where members can freely express their point of view or publish content that they think is relevant. Therefore, this does not necessarily represent Xpragma's opinion.
Latest entries
KM vs. Social Media: Beware the Warmongers
In what struck me as a bit of ageist tirade, Venkatesh Rao is trying to instigate a war that does not, and need not, exist. He believes that knowledge management (KM) advocates and social media (SM) advocates are at odds with each other. His often divisive tract imagines a war between KM and SM. Evidently, after encountering resistance to his polarized view of SM, he authored the dense tirade ...
Social Media vs. Knowledge Management: A Generational War
You'd think Knowledge Management (KM), that venerable IT-based social engineering discipline which came up with evocative phrases like "community of practice," "expertise locater," and "knowledge capture," would be in the vanguard of the 2.0 revolution. You'd be wrong. Inside organizations and at industry fora today, every other conversation around social media (SM) and Enterprise 2.0 seems to ...
Competitive advantage from better interactions
Tacit interactions are becoming central to economic activity. Making those who undertake them more effective isn't like tweaking a production line.
Employee interactions: creating competitive advantages
Successful efforts to exploit the growing importance of complex interactions could well generate durable competitive advantages.
About half a century ago, Peter Drucker coined the term "knowledge worker" to describe a new class of employee whose basic means of production was no longer capital, land, or labor but, rather, the productive use of knowledge. Today, these knowledge workers, who might better be called professionals, represent a large and growing percentage of the employees of the world's biggest corporations. ...
The Four Stages of Customer Interaction
Customer Engagement Strategies analyzes, assesses, designs and builds strategic customer experience and relationship programs and processes. Its Four Stages of Customer Interaction methodology is used to align Customer Experiences with Brand Promises through appropriate Business Processes. This results in customer interaction practices that are essential for longlasting, profitable customer ...
Inter-Organisational Collaboration on the Process Layer
Today the competitive marketplaces require that the enterprises should be more flexible, innovative and responsive to their needs. Therefore, the enterprises and specially the small and medium sized ones, in order to gain a competitive advantage, should get rid of their traditional business models and adapt new ones to facilitate collaboration. This paper is a research plan aiming at a PhD ...
The role of trust in business collaboration
In 2007, the Economist Intelligence Unit published a paper entitled, Collaboration: Transforming the way business works, one of a family of papers produced since 2006 as a result of ongoing research sponsored by Cisco Systems. The paper reported that there is a widespread imperative to adopt collaborative business models and noted that trust is a critical building block in collaboration. ...
Handbook of Ontologies for Business Interaction (Premier Reference Source)
Ontologies form an indispensable basis for modeling and engineering languages for business enterprise and information systems: fostering a need for the integration of structural and behavioral aspects in domain-oriented ontologies. The Handbook of Ontologies for Business Interaction documents high-quality research addressing ontological issues that are relevant to the modeling of enterprises ...
Wanted: More Conversations in the Workplace
Over the past decade, many organizations have designed their buildings to encourage conversations and interaction. They want employees to socialize -- a lot. This excerpt from the upcoming book Vital Friends, by bestselling author Tom Rath, explains why.
