The Xpragmatic View
The Xpragmatic View is a management-oriented publication where we give our very personal, sometimes controversial, view on management thinking on the intersection of technological evolution, organisational change and business strategy: a messy world of unfulfilled promises.
In general, new articles are published once or twice a month.
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Latest Views
Using social networks to build the new society - Are we on the right path?
Number of followers, connections, reputation, influence... they all become increasingly important social metrics. However, are we measuring the right things?
In a recent blog post, John Hagel III and John Seely Brown argue that today?s open innovation approaches still are very "transactional" and therefore, do not allow delivering the real potential of open innovation. We agree, but the problem is not open innovation. The problem is the enterprise.
Design thinking is the new mantra. Redesigning the enterprise and our society. But will it succeed where so many other approaches have failed?
The future of customer service
Enterprise 2.0 and social media allow for new approaches to interact with customers and for various new forms of community building. Will the result be better customer service?
The transformation of the parts
For the fans of social technology, the past decade has been a vibrant one and more is to come. In the next decade, we will be transformed.
Social networks are complex environments with a lot of emergent behaviour. Today, we are only uncovering the first wrinkles of what might later become an in-depth transformation of our society. Yet, instead of using this as an accelerator for knowledge building, we are already retrenching in old habits.
To manage a system effectively, you might focus on the interactions of the parts rather than on their behaviour taken separately - Russell Ackoff
About Twitter, adaptive systems and antelopes
Social technology is transforming our life and our society. Will it be a change for the better or the worse?
Explaining it to your grandmother
If you can't explain it to your grandmother, forget it. This was written a couple of weeks ago on Twitter. It is a great call for simplicity but, in general, we humans do not really excel in responding to this call.
The use of enterprise social tools can improve the operational efficiency and effectiveness of an organisation. Unfortunately, it will not cure the real diseases of today's organisations.
