Management briefing: Business processes are not your business - the case for Business Interaction Management
BPM (Business Process Management) has been a hot item over the past years. Still, most of the basic concepts of BPM have their roots in production and supply chain environments where repetitive, standardised processes prevail. Unfortunately, today's business environment has evolved towards a networked knowledge economy where processes exhibit far greater complexity and variability. This briefing is a pleading for a more interaction-focused BPM approach.
Tags: BPM, business processes, strategy, interactions, BIM, knowledge workers
Format: presentation/keynote, 45-90 minutes
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